Refund policy
Preamble:
Our return policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Eligibility requirements differ if your item is defective or damaged upon receipt of the package, in which case, please follow the process outlined in the exchanges section (below).
Section 1 - Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of time.
Section 2 - Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Next, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through the “Contact Us” page.
Section 3 - Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Section 4 - Exchanges (if applicable):
We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, send us an email through the “Contact Us” page.
Section 5 - Shipping:
To return your product, you must contact us through the “Contact Us” page. You will be responsible for paying for your own shipping costs for returning your item. Shipping fees are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary (10-15 business days).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
30-Day Free Trial Terms
We appreciate your interest in LYORA and invite you to try it out for 30 days, risk-free. If you are not completely satisfied with your LYORA Showerhead, you may return it for a full refund, subject to the following conditions:
Return and Refund Policy
Return Eligibility:
Product must be returned within 30 days of the delivery date.
Product must be in its original packaging and include all accessories, manuals, and paperwork.
Product must be free of physical damage or signs of misuse.
The product must have been used in accordance with the instructions provided in the user manual.
The product must not have been modified in any way.
The product must be returned with the original proof of purchase.
The product must be properly cleaned and disinfected before return.
Reason for Return: Returns must be based on valid reasons such as manufacturing defects or malfunctions. Returns for reasons without justification of functional defect will not be accepted.
Remote Inspection: Before sending a product for physical inspection, an initial remote inspection is performed. This step allows for the assessment and diagnosis of reported issues via visual or video evidence provided by the customer.
Return Process:
Initial Steps: Before initiating a return, please contact our customer service at lyora.stores@gmail.com to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
Form Submission: Complete the return form provided by our customer service team, detailing the reason for the return and confirming that all return conditions are met. Shipping: Customers are responsible for return shipping costs. The product must be shipped using a traceable shipping method to ensure it reaches us.
Inspection and Refund:
Upon receipt of the returned product, an independent inspection company will evaluate the product to ensure that it meets all return conditions.
Inspection Fee: If the product is found not to be defective and is returned for reasons other than damage or malfunction, an inspection and handling fee of $49 will be deducted from the refund.
Issuing a Refund: If the product is found eligible for a refund, the refund will be processed within 14 business days of receipt of the returned item. Refunds will be issued to the original payment method.
Non-Refundable Situations:
Products returned without an RA number.
Products showing signs of physical damage or improper use.
Products returned more than 30 days after delivery.
Products returned without completing the return form and confirming the return conditions. Products not used according to the user manual.
Products modified or altered in any way.
Returns for reasons not justified by functional defect after initial inspection. Exceptions and Exclusions:
Promotional or sale items may have different return policies, which will be communicated at the time of purchase.
This policy does not cover accidental damage, cosmetic damage, or damage resulting from unauthorized modifications.
Advertising Note:
Although our banner may state "Try it for 30 days free, you have nothing to lose", please understand that this offer is subject to the conditions outlined in this policy to ensure the sustainability of our offer and prevent abuse. We appreciate your understanding and cooperation in adhering to these guidelines.
Contact Us:
For any questions or further assistance, please contact our customer service team via the "Contact Us" page.